Game crashes very often

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Gimatria
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Game crashes very often

Beitragvon Gimatria » So 4. Mai 2014, 15:04

I bought the game recently on steam with the Daedalic sale. I'm really enjoying it, but it crashes so much!
Act I was fine for me, never encountered a crash. After that, the game crashes often when changing scenes, or when a small animation is to be played (such as Sadja taking the kettle and putting it on a stove). After about 5-8 tries it will work, but this takes 20-30 minutes. My PC is decent enough.

specs:
Processor: E4500 @ 2.20GHz
GFX: NVIDIA GeForce GTX 470, 1,25 GB ram
4 GB of memory.

Any ideas?

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Screeny
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Re: Game crashes very often

Beitragvon Screeny » So 4. Mai 2014, 15:07

Hi @Gimatria & welcome to the official boards,

could you please run my little tool called "DFD" and post the output here? You will find this program here: http://www.daedalicfans.de/daedalicfans_support.exe

Maybe this will give us some more information about your machine :)

Greetings
Screeny :ugeek:

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Gimatria
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Re: Game crashes very often

Beitragvon Gimatria » So 4. Mai 2014, 17:10

Thanks for the quick reply, really appreciated!

Here's the outcome:

My computer has the following details:

Model: MS-7379
Manufacturer: OEM Manufacturer

Operating system

OS: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: Dutch (Regional Setting: Dutch)

Hardware

CPU: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 4096MB RAM, the system uses 4096MB RAM
Videocard: NVIDIA GeForce GTX 470 - NVIDIA
Details: http://www.pcidatabase.com/search.php?d ... rch=Search
Video memory: 3024 MB

Windows and driver

Pagefile: 6823MB used, 2630MB available
Directx version: DirectX 11
OpenGL version: Unknown
Current display resolution: 1680 x 1050 (32 bit) (59Hz)
Native display resolution: 1680 x 1050(p) (59.954Hz)
Current display output: HD15
Display driver: Version 9.18.13.3750 by 3/27/2014 14:45:52
WHQL certified: Unknown
DPI: 96 DPI (100 %)(currently in use)

Automatically diagnostics

Soundtest: No problems found.
Videotest: No problems found.
Inputtest: No problems found.
Network (Ping): Successful with 26 milliseconds.
Network (DNS): Successful

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Screeny
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Re: Game crashes very often

Beitragvon Screeny » So 4. Mai 2014, 18:12

The report looks good so far. We have to take a look into the error logging of Memoria.
Please start the VisionaireConfigurationTool.exe (should be located in the Memoria folder) and set the log level to "info". After that start your game and if it crashed again upload the messages.log file located in

Code: Alles auswählen

%localappdata%\daedalic entertainment\memoria


Please make sure to rename the file to messages.txt before you start uploading it.

Thanks,
Screeny :ugeek:

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Gimatria
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Re: Game crashes very often

Beitragvon Gimatria » Do 8. Mai 2014, 17:52

Hey, sry it took me a couple of days. Didn't get to playing ;)
I did as you asked, and I've attached the .txt file for you.

Hmm, I'm trying to upload the .txt via the upload attachment on this forum, but it says: The extension txt is not allowed. Same goes for the .log file. So I've uploaded the file here: http://www.sendspace.com/file/thxemx
It doesn't say that much so I've copy pasted it here in that case that is easier for you:

18:34:52: Error: Abnormal program termination. Saved dump file to 'C:\Users\Ernst\AppData\Local/Daedalic Entertainment/Memoria/vsplayer.dmp'
18:34:52: Error: Executable: Visionaire 3.7.1 (Build date: Jul 6 2013, Build 1153)

Thanks again.

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Screeny
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Re: Game crashes very often

Beitragvon Screeny » Do 8. Mai 2014, 18:10

Uhm, maybe it's the best to contact our support team via mail: support@daedalic.de
Please refer them to this thread and attach as much details (you can use the "DFD" for this task) about your PC as possible.
Maybe you should send them your vsplayer.dmp too.

I hope this will help you because I can't see any error right now.

Greetings
Screeny :ugeek:


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